Refund/Exchange Policy

Please read the item descriptions carefully and note product sizes & dimensions. Please also understand that monitors are tuned differently and colours that you see on your screen may be close but not 100% same in the actual product.

In the event of an exchange, the buyer shall have to bear the shipping cost from the destination to Nomad warehouse.  The exchanged piece shipping will be borne by us.

Please note by purchasing from NOMAD, you are agreeing to our purchasing terms, conditions and policies. 

Cancellation Policy

The order placed can be cancelled within 2 working days from date of placement. We will issue a full refund through bank transfer in case it's a prepaid order.

In case of 'Ready to Ship' items, order once placed can not be cancelled for exchange or refund.

Credit Note:

In the event that the buyer does not want to take a product for the exchange, we will issue a credit note of the full value minus the convenience charge of INR 150 .

In case of COD orders, COD fee is non-refundable.

Credit Validity : 6 months from the date of purchase.


All items except SALE items are eligible for exchange. Exchange requests should be initiated on WhatsApp/ email within 48 hours of you receiving the product and sent back to us within 7 days of delivery.  We do not give return pick up facility.

Whatsapp +919821796856


Return Address: D 34 Harijan Basti, Opposite B8 Vasant Kunj, New Delhi 110070, Contact 9639653834

No Exchange possible on International orders.


We strive hard to match your expectations and hence DO NOT TAKE RETURNS on a purchase unless the product received by you is damaged.

Lifetime Buy-Back Policy for Naani'ki Jewellery:

This policy is applicable to all jewellery items with purity 92.5% silver sold through our website and our studio. Please send us an email with your order id and the item/items you wish to sell.

Please also note the weight of the item you are sending back. Upon approval, you may ship the item to our workshop (courier charges to be borne by the customer).

A credit note of the current value of silver after wastage (85% of the total weight of the jewellery item minus any stones) will be issued.

The credit note will be valid for 6 months and can only be used to buy any other jewellery item from our website.